Last Updated: [01/01/2026]
At Risenglow, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
- The product is damaged upon delivery
- You received the wrong item
To be eligible for a return:
- The item must be unused
- It must be in its original packaging
- Return request must be made within 7 days of delivery
2. Non-Returnable Items
We do not accept returns in the following cases:
- Change of mind
- Used or damaged (by customer) products
- Items without original packaging
3. Return Process
To initiate a return:
- Contact us on WhatsApp or call: 0319 1438467
- Provide your order number and issue details
- Share product images (if damaged/incorrect item)
Our team will review your request and guide you accordingly.
4. Refund Policy
- Once your return is approved, your refund will be processed
- Refund will be issued within 5–7 working days
- In most cases, refunds are processed via bank transfer or EasyPaisa/JazzCash
5. Exchange Policy
We may offer an exchange instead of a refund if:
- The item is defective
- The wrong product was delivered
6. Shipping Costs
- If the return is due to our mistake, we will cover the shipping cost
- Otherwise, the customer may be responsible for return shipping charges
7. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account
- Then contact your payment provider
- If still not received, contact us
8. Contact Us
For any return or refund queries, contact us:
Phone: 0319 1438467
Email: faisalali29318@gmail.com
